Knowledge base

General

Contact Information

• How can I contact you?
• I have reached out and not heard back a response

About Us

• Where are you located?
• Where can I buy RC Pets?

Accounts

• Do I need an account to place an order?
• I can't seem to login into my account. What can I do?

Orders

Ordering FAQ

• What should I do if my package may be lost?
• Can I cancel or modify my order once placed?
• Can I combine promotional offers?
• I did not receive a confirmation email, did my order go through?
• I received the wrong item?
• Why is an item missing from the order I received?

Payments/ Security

• What payment options do you offer?
• When will I be charged for my purchase?
• Are payments on the website secure?
• Do you offer Gift Cards?
• I forgot to apply my discount code at checkout, can I add it to the order after the fact?
• Why isn't my discount code working?

Pricing

• Do you offer price matching?
• Do you offer price adjustments?

Returns

Returns

• What is the return policy?
• Are returns free?
• When will I receive my refund?
• Can I return an online purchase to a retailer that carries RC Pets?

Warranty

• What is the RC Pets Quality promise?

Exchange

• Can I exchange a product?

Shipping

Shipping Times

• How quickly will I receive my order?
• My tracking number isn't working
• Can I expedite my order?

Tracking

• What should I do if my package may be lost?
• How can I track my order?
• How can I find my Tracking number to track my order?

Policies/ Information

• Can I change my shipping address?
• Do you ship internationally?

Media/ Community

Community

• Do you donate to or sponsor fundraisers or animal shelters?

Media

• Does RC Pets have a brand ambassador or influencer program?
• How can I stay up-to date?
• My pet is a star! Where can I apply for them to be an RC Pets Model?
• I am media looking for a PR contact for an interview or image request, who should I contact?

Product Information

Sustainability

• Is RC Pets Prop 65 compliant?

Product FAQ

• Do you offer replacements parts or buckles?
• What is RC Pets Quality Promise?
• What coat is right for my dog?
• What should I do if I have a damaged or defective item?
• How do I wash a product?

Size & Fit

• Do you offer sizing for my large breed dog?
• What is the best coat option for broad chested dogs?
• What do I do if my dog is between sizes?
• Why are some of your sizes numbered?
• Where can I try on RC Pets?
• How can I find the right size for my dog?

Retailers

Login Assistance

• How do I reset my password?
• I can not log in to my retailer account

Opening an Account

• I would like to carry RC Pets in my retail store, what should I do?