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How can we help?
How can I contact you?
I have reached out and not heard back a response
Where are you located?
Where can I buy RC Pets?
Can I cancel or modify my order once placed?
Can I combine promotional offers?
I did not receive a confirmation email, did my order go through?
I received the wrong item?
Why is an item missing from the order I received?
What payment options do you offer?
When will I be charged for my purchase?
Are payments on the website secure?
Do you offer Gift Cards?
I forgot to apply my discount code at checkout, can I add it to the order after the fact?
Why isn't my discount code working?
Do I need an account to place an order?
I can't seem to login into my account. What can I do?
What is the return policy?
Are returns free?
When will I receive my refund?
Can I return an online purchase to a retailer that carries RC Pets?
What is the RC Pets Quality promise?
Can I exchange a product?
How quickly will I receive my order?
My tracking number isn't working
Can I expedite my order?
How can I track my order?
How can I find my Tracking number to track my order?
Can I change my shipping address?
Do you ship internationally?
Do you donate to or sponsor fundraisers or animal shelters?
Does RC Pets have a brand ambassador or influencer program?
How can I stay up-to date?
My pet is a star! Where can I apply for them to be an RC Pets Model?
I am media looking for a PR contact for an interview or image request, who should I contact?
Is RC Pets Prop 65 compliant?
Do you offer replacements parts or buckles?
What is RC Pets Quality Promise?
What coat is right for my dog?
What should I do if I have a damaged or defective item?
How do I wash a product?
Size & Fit
Do you offer sizing for my large breed dog?
What is the best coat option for broad chested dogs?
What do I do if my dog is between sizes?
Why are some of your sizes numbered?
Where can I try on RC Pets?
How can I find the right size for my dog?
How do I reset my password?
I can not log in to my retailer account
Opening an Account
I would like to carry RC Pets in my retail store, what should I do?
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